Septic pump-outs · South Murwillumbah, Murwillumbah, Tweed Heads and surrounds

No road in? We still get there.

Pootanky pumps out tanks the big rigs cannot reach across South Murwillumbah, Murwillumbah, Tweed Heads, Mullumbimby and 8 more towns. One phone call, a day that suits you, and a lid that goes back on the way it should.

Call 0447 364 431 Book a pump-out

South Murwillumbah, NSWLicensed liquid waste carrierEmergency call-outs0447 364 431

What we pump

What we get called out for most.

Everything Pootanky handles, in the order people ring about it.

Septic

Septic tank pump out and cleaning

The standard household pump-out. We lift the lid, vacuum the tank down, check the outlet and leave the lid seated properly.

Septic

Septic tank maintenance

Routine maintenance on a set interval, so nothing on the property gets to the emergency stage.

Grease

Grease trap cleaning

Kitchen grease traps emptied and washed out on a schedule that keeps the council and your kitchen happy.

Liquid

Liquid waste disposal

Bulk liquid waste taken away under licence and tipped at a licensed facility, with the paperwork to prove where it went.

Grey

Grey water and stormwater removal

Grey water pits and tanks emptied, and the outlet checked while the lid is off.

Boat

Boat, bus and caravan grey water disposal

Boat, bus and caravan grey water disposal — quoted before we start, and finished the same day where we can.

Portable

Portable toilet and luxury loo hire

Portable toilets delivered, serviced and collected. Site sheds, events, and jobs that run long.

What happens on the day

What actually happens on the day.

You get a person, not a queue

Ring and someone who drives the truck answers. You get a price and a day on that call, not a callback.

Finding it is part of the job

Under the lawn, under a garden bed, under a slab someone poured over it. We locate the lid and uncover it before anything else.

Emptied properly, not skimmed

A tank is not done when the liquid is gone. The crust and the settled sludge come out too, which is the part that decides how long before you need us again.

The paperwork follows the load

Tipped at a licensed facility, recorded, and available to you if a council or a buyer ever asks where it went.

We work out the access first

Steep, sandy, narrow or unsealed, it gets sorted before the truck is committed rather than halfway down.

The lid goes back properly

Seated, weighted, and safe to walk over. That last part matters more than anything else on this list.

Not the same as the next truck

What you actually get with Pootanky.

Taken from what the business says about itself, not from a template.

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"Our small truck can get to places other larger vehicles can't" — access advantage on tight rural blocks

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Published entry price: grey water and stormwater removal "starting at $45 per service"

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24/7 emergency wastewater service

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Unusual, highly memorable trading name

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Covers both the Tweed and the Clarence — an unusually long north-south run

Why people ring them

Known in South Murwillumbah for turning up.

States "We have EPA accreditation"

From their own listing

On the job

Out on the run.

Where we go

Who we can get to.

Based in South Murwillumbah, NSW, covering South Murwillumbah, Murwillumbah, Tweed Heads, Mullumbimby and 8 more towns. If your town is not on this list, ring anyway — the run may already go past you.

South MurwillumbahMurwillumbahTweed HeadsMullumbimbyByron BayBallinaLismoreGraftonYambaMacleanIlukaWoolgoolga

Straight answers

The questions we get asked most.

How often should a septic tank be pumped?

For most households it is every three to five years, and it depends on tank size and how many people live there. If it has been longer than five years, or you have just moved in and nobody can tell you when it was last done, book it.

How do I know if mine needs doing?

Slow drains through the whole house, gurgling, a smell near the tank, or wet ground and greener grass over the trench. Any of those means ring, do not wait.

Do you need to find the lid, or do I?

We can find it. If you know where it is, tell us and we are faster. If nobody has looked in twenty years, that is a normal job for us.

Can the truck get to my tank?

Usually. Tell us if the tank is behind a locked gate, down a steep drive, or more than about thirty metres from where a truck can park, and we will bring the right hose.

What happens to the waste?

It goes to a licensed facility and it is documented. Ask for the docket any time you want it.

How often does a grease trap need doing?

Most kitchens run somewhere between monthly and quarterly, and your council sets the minimum. We will tell you honestly if you are paying for visits you do not need.

Can you work around guests?

We book parks early or between changeovers so the truck is not sitting outside a cabin at check-in time.

How much does it cost?

It depends on tank size, access and how long it has been. Ring 0447 364 431 with your address and you get a real number, not a range.

Book it in

One call and it is in the diary.

Ring 0447 364 431 and speak to someone, or leave your details and get a call back.

Call 0447 364 431