Septic pump-outs · Mulgoa, Jordan Springs, Mortdale and surrounds

One truck. One name on the door.

Five Star Services is owner-operated, pumping septic tanks, treatment systems and liquid waste since 2000 across Mulgoa, Jordan Springs, Mortdale and Camden. One phone call, a day that suits you, and a lid that goes back on the way it should.

Call 0419 016 424 Book a pump-out

since 2000Mulgoa, NSW0419 016 424

Not the same as the next truck

What you actually get with Five.

Taken from what the business says about itself, not from a template.

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Services over 50 different AWTS types and configurations

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All technicians hold Confined Space Certification and carry the safety equipment for it

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AA Accredited Persons (Classes 1-8) GOLD and Biosecurity Awareness GOLD

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Pumpout from $750 for most single domestic tanks, plus $300 for Biocycle fibreglass tanks; domestic service from $120, commercial from $285

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Water sample collected and dropped to the testing lab within 4 hours

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Sends the service reports to the council on the owner's behalf

What we pump

What the truck is set up to do.

Everything Five Star Services handles, in the order people ring about it.

AWTS

AWTS install, repair and service

New systems supplied and installed, sized to the block and the number of people actually living on it.

Septic

Septic pump outs

The standard household pump-out. We lift the lid, vacuum the tank down, check the outlet and leave the lid seated properly.

Routine

Routine assessment and minor maintenance

Routine maintenance on a set interval, so nothing on the property gets to the emergency stage.

Filter

Filter cleaning

Filter cleaning handled on the same visit, so it is not another trip and another bill.

Water

Water sample collection and lab testing

Water sample collection and lab testing — quoted before we start, and finished the same day where we can.

Commercial

Commercial servicing

Scheduled servicing that keeps the system inside what the manufacturer and the council both expect.

Chlorine

Chlorine supply

Chlorine supply, on a day that suits you and with the site left as we found it.

What happens on the day

How the day goes.

You get a person, not a queue

Ring and someone who drives the truck answers. You get a price and a day on that call, not a callback.

We find the lid before we start

If you have never had it pumped, we locate and uncover the tank. Old lids under a garden bed are our normal Tuesday.

The tank goes out, not the lawn

Hose run from the truck, tank vacuumed down, sludge and crust taken with it. Boards down if the ground is soft.

Nothing gets quietly noted

Whatever the tank shows us, you hear about while we are still there and can look at it with us.

It is tipped where it should be

Waste goes to a licensed facility. If you ever need the docket, we have it.

Lid seated, ground left tidy

Back down square, safe to stand on, and the grass no worse than we found it.

Why people ring them

Known in Mulgoa for turning up.

2000the year they started

Operates from three bases — Mulgoa, Jordan Springs and Mortdale — and services most of the Greater Sydney area

From their own listing

Where we go

Where the truck already goes.

Based in Mulgoa, NSW, covering Mulgoa, Jordan Springs, Mortdale and Camden. If your town is not on this list, ring anyway — the run may already go past you.

MulgoaJordan SpringsMortdaleCamden

Straight answers

The questions we get asked most.

How often should a septic tank be pumped?

For most households it is every three to five years, and it depends on tank size and how many people live there. If it has been longer than five years, or you have just moved in and nobody can tell you when it was last done, book it.

How do I know if mine needs doing?

Slow drains through the whole house, gurgling, a smell near the tank, or wet ground and greener grass over the trench. Any of those means ring, do not wait.

Do you need to find the lid, or do I?

We can find it. If you know where it is, tell us and we are faster. If nobody has looked in twenty years, that is a normal job for us.

Can the truck get to my tank?

Usually. Tell us if the tank is behind a locked gate, down a steep drive, or more than about thirty metres from where a truck can park, and we will bring the right hose.

What happens to the waste?

It goes to a licensed facility and it is documented. Ask for the docket any time you want it.

Do you do the council service report as well?

Yes. Aerated systems have to be serviced on a set interval and reported. We do the service and fill in the report at the tank, so you are not chasing paperwork later.

How much does it cost?

It depends on tank size, access and how long it has been. Ring 0419 016 424 with your address and you get a real number, not a range.

Book it in

Get it pumped before it backs up.

Ring 0419 016 424 and speak to someone, or leave your details and get a call back.

Call 0419 016 424